Solutions
Solutions that join hardware, software and the way you work
Start with the job, not the product
Most projects begin with a question such as "which kiosk should we buy?". A better first question is what the person at the screen needs to get done, and what has to happen behind the scenes when they do it.
That is how these pages are organised. Each solution sets out the business problem, how the solution works step by step, which hardware families fit, what software has to be scoped, and what depends on other parties such as your payment provider or booking system.
Choose a solution
Self-service ordering
Let customers browse, build and place their own orders at a countertop, wall-mounted or freestanding kiosk, with menu data, modifiers and prompts scoped around your menu.
Payment kiosks
Take payment without a staffed till. We set out precisely what the kiosk provides, what your payment provider provides and what has to be integrated.
Digital advertising
Choose displays by location, whether indoor, window-facing or outdoor, and plan how content is scheduled and who keeps it up to date.
Wayfinding
Directories and maps that help visitors find their own way, designed with reach, contrast and text size in mind and kept current by your own team.
Check-in
Reception, visitor, appointment and guest check-in, scoped as an integration with the booking or visitor system you already use.
Restaurant workflow
Join the cashier station, ordering kiosk, kitchen and collection screen into one order flow, starting from three illustrative configurations.
Three parts to every solution
Your business requirement
What customers or staff must be able to do.
- Goal
- Location
- Customers
Hardware
- Kiosk
- Display
- Mounting
- Peripherals
Software
- Customer interface
- Content
- Integrations
- AI-assisted sales management
Deployment and support
Planned for the whole solution, not one part of it.
- Installation
- Rollout
- Support
- Ongoing management
How to choose
Start with the task
What does the person at the screen need to do: order, pay, find something, check in, or simply see a message? That decides whether you need a touchscreen kiosk or a display.
Then the location
Counter, wall, floor, window or outdoors. Location drives the enclosure, the brightness and the environmental protection far more than screen size does.
Then the connections
List every system the screen must exchange data with, such as a till, a payment provider, a booking system or a content library. Each connection is scoped work that also depends on the other party.
Then the upkeep
Decide who will change menus, maps or adverts, and how often. That decides how much content management you need.
What this includes — and what it does not
What a solution includes
A Kiosk Craft solution is a combination we put together for your project: hardware that we supply and configure, and software that we design and build around your requirements. Hardware, software development and ongoing management are described and quoted separately.
These pages do not describe a finished platform that can simply be switched on. Integrations with tills, payment providers, booking systems and other software depend on the agreed scope and on what the third party makes available.
Not sure which solution fits?
Answer a few questions in Find your solution and it will suggest suitable hardware and software. You can also browse by industry, or request advice and describe the problem in your own words.
In this section
- Self-service orderingGive customers a second way to order. Self-service ordering joins a countertop, wall-mounted or freestanding kiosk with ordering software scoped around your menu, your modifiers and the way orders reach your kitchen.Read more
- Payment kiosksA payment kiosk lets customers pay without a staffed till. The kiosk is only one part: the card terminal and merchant services come from your payment provider, and the provider's integration process governs how the two work together.Read more
- Digital advertisingDigital advertising works when the screen suits its location and the content stays current. We help you choose displays for indoor, window-facing and outdoor positions, and scope how content is scheduled and who updates it.Read more
- WayfindingHelp visitors find their own way. A wayfinding solution joins a touchscreen kiosk or touch table with directory and map software scoped around your site, and a practical way for your team to keep the information current.Read more
- Check-inLet visitors, customers and guests register their own arrival. Check-in is scoped as an integration between a touchscreen kiosk and the booking or visitor system you already use, with privacy designed in from the start.Read more
- Restaurant workflowJoin the cashier station, ordering kiosk, kitchen and collection screen into one order flow. Start from three illustrative configurations, then agree how orders are routed, printed, paid for and collected in your restaurant.Read more
Guides to read next
- How to choose a self-service kioskStart from the task and the location, then work through screen size, mounting, touch, peripherals, software, rollout and support. Includes a checklist to take to a supplier conversation.Read more
- Indoor displays, window displays and outdoor displaysWhere a screen will live decides its brightness, enclosure, cooling and mounting. This guide compares indoor, window-facing and outdoor displays and explains why high brightness is not the same as weatherproofing.Read more
- Questions to ask before commissioning bespoke kiosk softwareBespoke kiosk software is commissioned, not bought off a shelf, so the result depends on the questions asked before development starts. The questions to ask about the task, hardware, integrations, payments, data, AI features, ownership and support.Read more
Frequently asked questions
Do I have to buy hardware and software together?
No. Hardware, software development and ongoing management are described and quoted separately, so you can ask us to quote for hardware, for software, or for both. We will tell you if one cannot sensibly work without the other.
Can one project combine more than one solution?
Yes. For example, a restaurant might combine self-service ordering, payment and menu boards, and a hotel might combine check-in, wayfinding and advertising displays. We scope them together so that hardware, data and support are shared where that makes sense.
What if my requirement is not listed here?
Tell us about it. These six pages cover common needs, but software is scoped per project, so an unusual requirement is not a problem in itself. Describe what you need to happen and we will say plainly whether we can help.
Tell us what you need to solve
Describe the task, the location and the systems involved. We will recommend suitable hardware and outline the software to scope, with each part quoted separately.