Countertop kiosks
Countertop Ordering Kiosks
Compact self-service ordering terminals for counters and reception desks. Nine designs with 15.6, 21.5 and 24 inch screen references.
- 15.6 to 24 inch
- Indoor
- Countertop
- Touchscreen
Software & Management
Software and AI solutions built around your business
Kiosk Craft provides AI solutions: software scoped, designed and built around how your business sells, then connected to the kiosks and displays your customers use. This section covers sales management, kiosk applications, signage content, device management, restaurant ordering and integrations.
How hardware, software and your requirement fit together
Every Kiosk Craft project has three parts. The business requirement is what you need customers or staff to be able to do. The hardware is the kiosk, display or terminal they see and touch. The software is the application, content and data connections that make the hardware useful. A project works when all three are decided together.
Choosing a screen first and hoping the software will follow is a common reason kiosk projects stall. A touchscreen with a printer and scanner can only take an order if software exists to present the menu, apply your rules, pass the order to the kitchen or till and print what your process needs. So we ask about the process first, then recommend hardware and scope software against it.
This is what we mean by AI solutions. We design and build software around how your business actually sells — enquiries, quotations, orders, stock and product data, follow-up and reporting — and apply AI in the specific places where it saves staff time or helps a customer choose. See what that means in practice.
Three parts, one project
Your business requirement
What customers or staff must be able to do.
- Goal
- Location
- Customers
Chosen to suit the requirement:
Hardware
- Kiosk
- Display
- Mounting
- Peripherals
Scoped around the requirement:
Software
- Customer interface
- Content
- Integrations
- AI-assisted sales management
Deployment and support
Planned for the whole solution, not one part of it.
- Installation
- Rollout
- Support
- Ongoing management
Six software areas
Each area can be scoped on its own or combined in one project. All of them are developed or configured around your requirements rather than sold as a fixed package.
AI sales management
Sales management software built around your enquiries, quotations, orders, stock and follow-up, with AI applied where it demonstrably helps and staff kept in control of decisions.
Bespoke kiosk software
Customer-facing touch interfaces for browsing, enquiries, ordering, booking, check-in, directories and queues, designed around your rules, your brand and the hardware you choose.
Digital signage content management
Media, playlists, schedules, layouts and screen groups for advertising displays and menu boards, with permissions and approval steps that match how your team works.
Kiosk management
Defining how devices and locations are organised, applications configured, health and connectivity watched, updates planned and access controlled, in proportion to the size of your estate.
Restaurant ordering
Ordering interfaces, menus and modifiers, kitchen display and printing workflows, collection screens and payment requirements for restaurants, cafes and takeaways.
Integrations
Connections to the systems you already run — point of sale, payment, booking, CRM, stock and product data — through documented APIs and webhooks, subject to what each supplier allows.
Who this is for
Businesses buying kiosks or displays
You need the hardware to do a specific job from the first day: take orders, capture enquiries, check visitors in or show the right content in the right place.
Businesses with a sales process to improve
Your enquiries, quotations, orders and stock live in spreadsheets, inboxes or disconnected tools, and you want one system designed around how you sell.
Multi-site operators
You need the same experience across locations, with local prices, menus or content, and a clear view of what is running where.
Teams with existing systems
You already have a till, booking tool, CRM or stock system and need customer-facing screens to work with it rather than beside it.
How a software engagement runs
These stages are typical. The stages, deliverables and responsibilities that apply to your project are set out in your quotation.
Discovery
We learn how your process works today: who does what, which systems hold which data, where customers wait and where staff re-key information. You tell us what a good outcome looks like.
Scope
We write down what the software will and will not do, the integrations it depends on, the hardware it will run on and what we need from you and your other suppliers. This document is what we quote against.
Design
We design the screens and flows, including the awkward cases such as timeouts, errors and offline behaviour, and review them with you before anything is built.
Build
We develop the application and its integrations in stages, showing working software as it progresses so that changes are caught early.
Test on target hardware
We test on the kiosk or display configuration you have chosen, with its touchscreen, printer, scanner and any other agreed peripherals. Behaviour on a laptop proves little.
Deploy
We agree how the software reaches the devices, who installs it, how a pilot site is run and what must be true before wider rollout.
Support
After launch, fixes, updates, content changes and further development are covered by a support scope that is agreed separately.
Hardware, software and ongoing management are quoted separately
Keeping the three apart makes it clear what you are paying for and lets you change one without reopening the others.
| Part of the project | What it covers | How it is quoted |
|---|---|---|
| Hardware | Kiosks, displays, mounts and agreed peripherals, configured for your project. | Per configuration and quantity, with options confirmed for the selected models. |
| Software development | Discovery, design, build, integration and testing of the software scoped for you. | Against the written scope, usually in stages. |
| Ongoing management | Hosting where needed, licences, updates, content changes and support. | As a separate, optional scope with its terms set out in the quotation. |
Scroll sideways to see the whole table.
What to have ready before you enquire
- A short description of what customers or staff need to do at the screen
- The systems you already use — till, booking, CRM, stock, accounts — and who supplies them
- The number of sites and devices, now and planned
- Who will own content, prices and product data day to day
- Any dates tied to openings, refits, campaigns or events
What this includes — and what it does not
What is and is not included
Software is scoped, designed and built for your project. It is not an off-the-shelf subscription bundled with hardware, and buying a kiosk or display from us does not by itself include an application, a content management system, hosting or an integration.
Where a project is better served by configuring an existing third-party product than by building from new, we say so during scoping. Licences, hosting, support terms and any third-party charges are set out in your quotation.
In this section
Each of these pages goes into one area in more depth.
- AI sales managementSales management software built around how your business actually sells — enquiries, quotations, orders, stock, follow-up and reporting — with AI applied where it demonstrably helps and your staff kept in control. It is scoped and developed for your process, not sold as a fixed product.Read more
- Bespoke kiosk softwareCustomer-facing touch interfaces designed and built for your business: product browsing, enquiries, ordering, booking, check-in, directories and queues. We scope the software against your rules, your brand and the kiosk hardware it will run on.Read more
- Digital signage CMSThe right content, on the right screens, at the right time. We scope and deliver content management for advertising displays, menu boards and video walls — media, playlists, schedules, layouts, screen groups, permissions and approvals — matched to your players, your network and your team.Read more
- Kiosk managementOnce kiosks and displays are in the field, someone has to know they are working, keep them up to date and control who can change them. We help you define those management requirements and scope a proportionate way to meet them for the size of your estate.Read more
- Restaurant orderingSelf-service ordering for restaurants, cafes and takeaways, scoped around your menu and your kitchen: the customer ordering interface, modifiers, kitchen display and printing workflow, order collection screens, payment requirements and multi-location set-up.Read more
- IntegrationsKiosks, displays and sales software are most useful when they share data with the systems you already run. We scope and build integrations with point-of-sale, payment, booking, CRM and stock systems through documented APIs and webhooks, subject to what each supplier allows.Read more
Hardware that fits
Product families that suit the applications on this page. Options are confirmed with your quotation.
Freestanding kiosks
Freestanding Ordering Kiosks
Freestanding self-service ordering kiosks in fourteen enclosure styles, from slim pole stands to full-height towers, with 15.6 to 32 inch screen references.
- 15.6 to 32 inch
- Indoor
- Freestanding
- Touchscreen
AI interaction kiosks
AI Interaction Kiosks
Large-format 43, 49 and 55 inch touchscreen terminals with camera and microphone options, built to host conversational applications scoped around your business.
- 43 to 55 inch
- Indoor
- Freestanding
- Touchscreen
Information and wayfinding kiosks
All-in-One Information Kiosks
All-in-one touchscreen kiosks from 21.5 to 98 inch in lectern, totem and wall-mounted forms, for wayfinding, directories, check-in and information points.
- 21.5 to 98 inch
- Indoor
- Freestanding / Wall-mounted
- Touchscreen
Freestanding advertising displays
Indoor Freestanding Advertising Displays
Freestanding digital posters and totems for indoor promotion, from 21.5 to 96 inch, on fixed or wheeled stands, with USB playback or Android and Windows options.
- 21.5 to 96 inch
- Indoor
- Freestanding / Mobile stand
- Touch optional
Digital menu boards
Digital Menu Boards
Single or multi-screen digital menu boards for counters and collection points, built from our display families and paired with content management scoped to you.
Guides to read next
- Questions to ask before commissioning bespoke kiosk softwareBespoke kiosk software is commissioned, not bought off a shelf, so the result depends on the questions asked before development starts. The questions to ask about the task, hardware, integrations, payments, data, AI features, ownership and support.Read more
- What to consider before a digital signage rolloutA signage rollout has four strands: the places, the hardware, the content and the people who keep it running. What to decide before you order, how content reaches a screen, and a checklist for your supplier conversation.Read more
- Planning a restaurant ordering systemA restaurant ordering system is a chain from order to collection, and kiosks are only the first link. How to plan the workflow, choose between a kitchen screen and a printer, prepare menu data and brief a supplier.Read more
Frequently asked questions
Do your kiosks and displays come with software?
Hardware and software are described and quoted separately. A kiosk or display is supplied as configured hardware; the application, content management or integration it needs is scoped as its own piece of work. If you already have software you want to run, tell us and we will check the hardware configuration against its requirements.
Do you have a ready-made software platform?
No. We do not sell a fixed, off-the-shelf Kiosk Craft platform. We scope and develop software around your requirements, and where an existing third-party product is the sensible choice we will recommend configuring that instead. Either way, the approach is agreed in the scope before you commit.
What does "AI solutions" actually mean?
It means sales management software built around your real sales process, with AI used for specific, checkable jobs such as guiding product selection, summarising enquiries or drafting follow-ups for staff to approve. It does not mean a generic chatbot, or software that makes decisions about people without a person involved. Read more about AI sales management.
Can you work with the systems we already use?
Often, but it depends on what those systems allow. An integration needs documentation, test access and permission from the other supplier. We assess this during discovery and never assume compatibility. See integrations for what we ask for.
Who owns the software you build for us?
Ownership, licensing and hosting of bespoke software are set out in your quotation and agreement. Raise any requirements early — for example, if you need access to source code or want to host the software yourself — so that they are reflected in the scope.
Tell us what the software needs to do
Describe your process, the systems you already use and the hardware you have in mind. We will reply by email with questions, a suggested scope and the next step.