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Self-service ordering kiosks and software

Give customers a second way to order. Self-service ordering joins a countertop, wall-mounted or freestanding kiosk with ordering software scoped around your menu, your modifiers and the way orders reach your kitchen.
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The problem: one counter sets the pace

When every order goes through a member of staff, the counter sets the pace. At busy times customers wait, staff are tied to the till, and the extras you would mention on a quiet day go unoffered.

Self-service ordering adds ordering points without adding tills. Customers browse at their own pace, and staff time moves from keying orders to preparing them.

We do not quote queue statistics, because the effect depends on your menu, layout and customers. Put plainly, more people can order at once, so the counter queue eases and pressure moves to the kitchen and collection point. Plan those too.

How a self-service order works

  1. Browse

    The customer chooses eat-in or takeaway where relevant, then browses categories with photographs, descriptions and prices.

  2. Build the order

    They choose items and modifiers: sizes, options, extras and removals. Required choices are enforced so the kitchen never receives an incomplete order.

  3. See a prompt

    Before checkout the screen can suggest a relevant addition, for example a drink with a main.

  4. Pay or send to the counter

    Payment is completed through the configured method where required, or the order is sent to the counter for payment.

  5. Confirm

    The customer gets an order number on screen or on a printed receipt, and the order enters the workflow agreed for your site.

Hardware that fits

The ordering kiosk range is catalogue-stated at 15.6 to 43 inch with 10-point capacitive touch. Options are listed for the whole range, so sizes and peripherals for each design are confirmed with your quotation.

  • Countertop ordering kiosks

    Compact screens beside the till, for sites adding one or two ordering points.

  • Wall-mounted ordering kiosks

    Keep the floor clear. Each position needs a suitable wall, power and a network point.

  • Freestanding ordering kiosks

    Floor-standing designs that can stand away from the counter and draw the queue into the room.

  • Outdoor freestanding kiosks

    For an outdoor ordering point, for example beside a takeaway window. IP65 is stated for this range and confirmed for the selected model with your quotation.

  • Ordering peripherals

    Receipt printer, QR and barcode scanner, NFC reader and payment-terminal bracket are range-level options. Choose only what your ordering journey needs.

  • Digital menu boards

    Can be scoped to share the kiosk menu data, so items and prices stay consistent.

Accessible ordering screens

Design considerations for every ordering project, not a statement of compliance with any standard.
  • Reach: essential controls in the lower part of the screen, or a lowered layout, so a seated customer can order unaided.
  • Text and contrast: legible at arm's length, with strong contrast and never colour alone to show a choice.
  • A simple journey: a clear way to go back or start again, and a warning before the screen times out.
  • Allergen and dietary information that is easy to find before an item is added.
  • A staffed alternative for customers who prefer or need to order with a person.

Questions to settle before we quote

  • How many ordering points, and on a counter, a wall or the floor?
  • Is any position outdoors or exposed to the weather?
  • Will customers pay at the kiosk, at the counter or either, and who is your payment provider?
  • Where should orders go: a till system, a kitchen printer, a kitchen screen or the counter?
  • Is a printed receipt needed, or is an on-screen order number enough?
  • Who updates the menu, how often and across how many sites?
  • Standard finish, custom colour or printed logo?

What this includes — and what it does not

What is and is not included

Kiosk Craft supplies and configures the kiosk hardware, and designs and builds the ordering software around your requirements. Hardware, software development and ongoing management are quoted separately.

We do not sell a finished, off-the-shelf ordering platform, and an option listed for the range is not automatically part of every design.

Some things depend on third parties. Card terminals and merchant services come from your payment provider, whose integration process governs how kiosk software works with its terminal. A till link depends on the agreed scope and on your till supplier offering a supported way to exchange menu and order data.

Hardware that fits

Product families that suit the applications on this page. Options are confirmed with your quotation.

Related pages

Guides to read next

Frequently asked questions

Can the kiosk take card payments?

It can be configured to, but not on its own. The card terminal and merchant services come from your payment provider, and the link to the kiosk software depends on the provider's integration process. We confirm what is possible before you commit.

Will it work with our existing till system?

That depends on whether your till supplier offers a supported way to exchange menu and order data, which we assess during scoping. Where no link is available, orders can reach staff another way, for example by printing at the counter or kitchen.

What screen size should we choose?

Countertop positions generally suit smaller screens and freestanding kiosks larger ones. The range is catalogue-stated at 15.6 to 43 inch, but not every size is offered in every design, so the size is confirmed with your quotation.

Plan your self-service ordering points

Tell us about your menu, your counter and how orders reach your kitchen. We will recommend suitable kiosks and scope the ordering software, quoted separately.

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