Restaurant POS / Cashier Station
The staffed order and payment point in a restaurant ordering system, scoped together with your kiosks, kitchen screens and collection displays.
Solutions
Restaurant workflow: from order to collection
Join the cashier station, ordering kiosk, kitchen and collection screen into one order flow. Start from three illustrative configurations, then agree how orders are routed, printed, paid for and collected in your restaurant.
The problem: orders from several places, one kitchen
Orders now arrive from more than one place: the counter, a self-service kiosk and, in some restaurants, the table. If those routes are not joined up, staff re-key orders, tickets go missing and customers ask the counter where their food is.
A restaurant workflow connects each ordering point to the kitchen and to the collection point, so every order follows the same path whoever took it. The hardware is the straightforward part. How the system behaves is what needs agreeing.
Three illustrative configurations
Illustrative configurations
Dashed items are optional
Full workflow4 components, 1 optional
- Cashier station
- Ordering kiosk
- Kitchen display with printer
- Collection screen
- Menu boards(optional)
Printer-led workflow4 components, 1 optional
- Cashier station
- Ordering kiosk
- Kitchen printer
- Collection screen
- Menu boards(optional)
Compact workflow3 components, 1 optional
- Cashier station
- Ordering kiosk
- Kitchen printer
- Menu boards(optional)
What each configuration includes
| Configuration | Components | Example fit |
|---|---|---|
| Full workflow | Cashier station, ordering kiosk, kitchen display with printer, collection screen and optional menu boards | For example, a busy counter-service restaurant that wants orders on a kitchen screen and customers watching for their number. |
| Printer-led workflow | Cashier station, ordering kiosk, kitchen printer, collection screen and optional menu boards | For example, a kitchen that prefers paper tickets but still wants a collection screen front of house. |
| Compact workflow | Cashier station, ordering kiosk, kitchen printer and optional menu boards | For example, a small takeaway where staff call out orders as they are ready. |
Scroll sideways to see the whole table.
Illustrative configurations only. Every component and quantity is confirmed in your quotation.
How an order moves through the restaurant
Step 1Customer browses and places an order
At a kiosk, the counter or a table QR code, as scoped.
- then
Step 2Payment is completed
Through the configured method, where required.
- then
Step 3Order reaches the kitchen workflow
Kitchen display and/or printer.
- then
Step 4Staff prepare and update the order
Its status changes as it progresses.
- then
Step 5Collection screen shows the status
Where a collection screen is part of the set-up.
- then
Step 6Customer collects the order
Handed over at the counter or collection point.
Routing, printing, payment and collection behaviour depend on the agreed integration. Print timing is configurable.
The customer journey
Customer browses and places an order
At a self-service kiosk, or with a member of staff at the cashier station.
Payment is completed through the configured method, where required
At the kiosk through your payment provider's terminal, or at the counter. Some sites take payment on collection instead.
The order reaches the kitchen workflow
It appears on a kitchen display, prints on a kitchen printer, or both, depending on the configuration.
Staff prepare and update the order
With a kitchen display, staff mark the order as in progress and then ready. In a printer-led kitchen the update is made at the counter.
The collection screen can display the order status
Where a collection screen is part of the system, the order number moves from preparing to ready.
The customer collects the order
Staff hand over the order and clear it from the screen.
What is configurable
Routing, printing, payment and collection behaviour all depend on the agreed integration. None of it is fixed by the hardware.
Print timing is configurable. A kitchen ticket can print when the order is placed, or when preparation is finished, for instance as a label for the bag. Tell us which suits your kitchen, or whether different stations need different rules.
Other order sources can be scoped too. Table ordering by QR code and tablet ordering can feed the same kitchen workflow if your project calls for them.
The components
Cashier station
A staffed position for counter orders and queries. Whether it runs your existing till software or software scoped for the project is decided during scoping.
Ordering kiosk
Countertop, wall-mounted or freestanding kiosks where customers place their own orders.
Kitchen display
A touchscreen in the kitchen that shows incoming orders and lets staff update their status.
Kitchen printer
A thermal printer for tickets or bag labels, used alone or beside a kitchen display.
Collection screen
A customer-facing display showing which order numbers are being prepared and which are ready.
Menu boards
Optional in every configuration. They can be scoped to share menu data with the kiosk.
Questions to settle before we quote
- Which ordering points do you need at launch: counter, kiosk, table QR code or tablet?
- Does the kitchen want screens, paper tickets or both, and how many preparation stations are there?
- When should tickets print: when the order is placed, when it is ready, or both?
- How will customers learn that their order is ready: a collection screen, a called number or table service?
- Where is payment taken, and which payment provider do you use?
- Are you keeping an existing till system, and does its supplier offer a supported way to exchange orders and menu data?
What this includes — and what it does not
What is and is not included
Kiosk Craft supplies and configures the hardware, and designs and builds the ordering and kitchen workflow software around your restaurant. Hardware, software development and ongoing management are quoted separately.
No finished restaurant platform is implied, and we make no promise of compatibility with any named till or payment system. Card terminals and merchant services come from your payment provider. What can be connected depends on the agreed scope and on what each third party makes available.
Hardware that fits
Product families that suit the applications on this page. Options are confirmed with your quotation.
Kitchen Display System
A kitchen touchscreen that shows incoming orders from kiosks and tills. Hardware and software are scoped together, with or without a kitchen ticket printer.
- Touchscreen
Digital menu boards
Order Collection & Queue Screens
Collection screens that show customers which orders are being prepared and which are ready, linked to your kiosks, tills and kitchen.
Mounts and peripherals
Ordering Peripherals
Printers, scanners, NFC readers, card-terminal brackets and custom modules for ordering kiosks — compatible options chosen per design, not universal fittings.
Countertop kiosks
Countertop Ordering Kiosks
Compact self-service ordering terminals for counters and reception desks. Nine designs with 15.6, 21.5 and 24 inch screen references.
- 15.6 to 24 inch
- Indoor
- Countertop
- Touchscreen
Freestanding kiosks
Freestanding Ordering Kiosks
Freestanding self-service ordering kiosks in fourteen enclosure styles, from slim pole stands to full-height towers, with 15.6 to 32 inch screen references.
- 15.6 to 32 inch
- Indoor
- Freestanding
- Touchscreen
Digital menu boards
Digital Menu Boards
Single or multi-screen digital menu boards for counters and collection points, built from our display families and paired with content management scoped to you.
Guides to read next
- Planning a restaurant ordering systemA restaurant ordering system is a chain from order to collection, and kiosks are only the first link. How to plan the workflow, choose between a kitchen screen and a printer, prepare menu data and brief a supplier.Read more
- How to choose a self-service kioskStart from the task and the location, then work through screen size, mounting, touch, peripherals, software, rollout and support. Includes a checklist to take to a supplier conversation.Read more
- Countertop, wall-mounted or freestanding kiosksThe three kiosk forms can carry the same options and run the same software. What differs is the space they use, how they are fixed and how customers reach them. A comparison, the trade-offs and a site survey checklist.Read more
Frequently asked questions
Do we need every component shown?
No. The three configurations are illustrative starting points. A small site may need only a cashier station, a kiosk and a kitchen printer, and a kitchen display, collection screen or menu boards can follow later if the software is scoped with that in mind.
When does the kitchen ticket print?
Print timing is configurable. Some kitchens want a ticket as soon as the order is placed, and others want it when preparation is finished, for example as a bag label. We agree the rule with you during scoping.
Will it work with the till or payment provider we already use?
We make no promise of compatibility with any named till or payment system. It depends on what your suppliers make available for integration, which we assess during scoping before you commit to hardware.
Plan your restaurant workflow
Tell us how orders are taken, prepared and collected today. We will suggest a configuration to start from and scope the software separately from the hardware.