Solutions
Some transactions do not need a member of staff. Example applications include paying for an order, settling a bill, buying a ticket or paying for a service outside staffed hours.
A payment kiosk is never a single product. It is an enclosure and touchscreen, a set of peripherals, a card terminal from your payment provider, and software that ties them together. Being precise about who provides each part avoids expensive surprises.
| Part | Provided by | What to know |
|---|---|---|
| Kiosk, touchscreen and enclosure | Kiosk Craft | Wall-mounted, freestanding and outdoor designs, with the configuration confirmed in your quotation. |
| Payment-terminal bracket | Kiosk Craft, as a range option | A bracket holds a terminal. It does not prove compatibility with every provider or terminal model, so we check the terminal you intend to use. |
| Card terminal and merchant services | Your payment provider | Supplied under your agreement with the provider unless separately agreed. A terminal in a product image is an example, not an included item. |
| Link between kiosk software and terminal | Scoped per project | Governed by the provider's certification and integration process. |
| NFC reader | Kiosk Craft, as a range option | Reads contactless cards and tags, such as loyalty or membership cards. On its own it is not bank-card acceptance. |
| Receipt printer | Kiosk Craft, as a range option | An 80 mm thermal printer is listed for the ordering kiosk range and confirmed for each design. |
| Cash or coin acceptance | Custom build option | Changes the enclosure, security and cash handling, so it is assessed per project. |
Scroll sideways to see the whole table.
The customer builds a basket, or the kiosk looks up what is owed from an order, booking or account reference.
Where an integration has been agreed, the kiosk software sends the amount to the card terminal.
We recommend the card is always presented to the provider's terminal, so card details stay with the terminal and the provider, not the kiosk software.
The terminal reports success, decline or cancellation, and the kiosk confirms on screen.
A receipt is printed or shown. If payment fails, the customer can retry or pay with a member of staff.
Decide whether customers need a printed receipt, an on-screen confirmation or both. Printers need paper, so agree who changes the rolls and what the kiosk should do when paper runs out.
Someone also has to reconcile kiosk takings with the provider's settlement reports. Those reports are part of the software scope, as are refunds, which are normally handled by staff rather than at the kiosk.
IP65 is stated for the outdoor freestanding range and confirmed for the selected model with your quotation. For outdoor wall-mounted designs, the environmental rating is confirmed with your quotation rather than assumed.
Outdoors, a kiosk is only as weatherproof as its weakest part. Check that your provider offers a terminal suitable for unattended outdoor use, then consider sunlight on the screen, receipt paper in damp or cold conditions, power and network, lighting, and secure fixing.
What this includes — and what it does not
Kiosk Craft supplies and configures the kiosk hardware, and designs and builds kiosk software around your requirements. Hardware, software development and ongoing management are quoted separately.
Card terminals, merchant accounts and transaction charges belong to your agreement with your payment provider. We do not offer a ready-made payment connector, and we do not promise compatibility with any named provider or terminal.
What can be integrated depends on the agreed scope and on the provider's certification and integration process. We help you work through that before you commit to hardware.
Freestanding kiosks
Freestanding self-service ordering kiosks in fourteen enclosure styles, from slim pole stands to full-height towers, with 15.6 to 32 inch screen references.
Outdoor kiosks
Wall-mounted ordering and payment kiosks from the outdoor range. Five enclosed designs with 15.6, 21.5, 24 and 32 inch screen references.
Outdoor kiosks
Freestanding outdoor ordering and payment kiosks with 21.5 and 32 inch screen references, including canopy designs on bolt-down pedestals.
Wall-mounted kiosks
Wall-mounted self-service ordering kiosks that keep the floor clear. Four enclosure designs with 15.6, 21.5, 24 and 32 inch screen references.
Mounts and peripherals
Printers, scanners, NFC readers, card-terminal brackets and custom modules for ordering kiosks — compatible options chosen per design, not universal fittings.
No, not unless it is separately agreed in your quotation. Card terminals and merchant services come from your payment provider. Where a product image shows a terminal, it is an example of how one can be mounted.
Not by itself. An NFC reader can read contactless cards and tags for uses such as loyalty or membership. Accepting bank cards needs a payment terminal and merchant services from a payment provider, integrated through that provider's own process.
Tell us the terminal model. Brackets and terminals vary, so we check the fit, the cable routing and the provider's mounting requirements for your chosen kiosk design, and confirm the result with your quotation.
Tell us what customers will pay for, where the kiosk will stand and which payment provider you use. We will advise on hardware and scope the integration work separately.
