Whether you sell cars, fit tyres, supply wheels and accessories or run a workshop, front of house has the same problem. Customers arrive in bursts while the people who can answer them are on the phone, under a vehicle or out on a test drive.
The range is far bigger than the showroom. A wheel comes in several sizes and finishes, a tyre in many specifications, and what fits depends on the vehicle. Enquiries arrive by phone, email, web form and in person, and some are never followed up.
Touchscreens, displays and sales software scoped around your process can take on the routine part: showing the range, capturing the enquiry and making sure someone follows it up. See AI-assisted sales management.