Kitchen Display System
A kitchen touchscreen that shows incoming orders from kiosks and tills. Hardware and software are scoped together, with or without a kitchen ticket printer.
- Touchscreen
Digital menu boards
Kiosk Craft Order Collection & Queue Screen
Family reference Ref KC-R03
Scoped per project
No standard hardware photo. The equipment for this part of the system is specified with your project.
Once a customer has ordered, they need to know when to come forward. A collection screen shows order numbers as they move from preparing to ready, driven by the same ordering system as your kiosks and kitchen display.
Quote-led, not a checkout: we confirm the configuration, price and lead time in your quotation.
Overview
About this range
A self-service kiosk moves the queue away from the till, but customers still have to find out when their food is ready. In the restaurant workflow we illustrate, pickup numbers are shown on a collection screen automatically, and customers collect when they see that their order is ready. Nobody has to call numbers across a busy room.
The illustrated example splits the screen in two. One side lists order numbers in two columns — orders being made and orders ready to pick up — and the other side carries promotional content. It is a layout rather than a fixed product: the columns, wording, colours and the share of the screen given to promotions are designed for your brand and your space.
No display hardware is specified for the collection screen, so it is chosen to suit where customers wait. That may be a wall-mounted advertising display above the pass, or a screen positioned beside your digital menu boards. Screen size, mounting and the player or platform that drives it are confirmed with your quotation.
The numbers come from the ordering software, so the collection screen is always scoped with the restaurant ordering software and the rest of the restaurant workflow. It appears in two of the three configurations we illustrate; the simplest one leaves it out, which can suit a small site where staff hand orders over directly. Hardware, software and ongoing management are quoted separately.
Suitable applications
Where this range fits
Example applications. The software and integrations behind each one are scoped for the project.
Counter collection in quick-service restaurants
A screen above or beside the pass shows which orders are being made and which are ready, so customers can wait away from the counter until their number appears.
Food courts and shared collection points
Where customers sit some distance from the counter, a larger screen placed where it can be seen from the seating lets them stay at the table until the order is ready. Example application.
Click-and-collect desks
The same preparing and ready layout can be scoped for a retail collection desk, for example to show which orders have been picked and are waiting. The link to your order system is subject to the agreed integration.
Takeaway waiting areas
A collection screen facing the waiting area lets walk-in customers and couriers see progress without asking at the counter. Separate lists for different order types are an example of something the software scope can cover.
Key features
What this range offers
Stated features are printed for the range; optional ones are available on request. Neither means every design includes the item.
- Stated
Preparing and ready columns
The illustrated example lists order numbers in two columns: orders being made and orders ready to pick up. Column names and the number format are set in the software scope.
- Stated
Updated by the order flow
In the illustrated workflow, pickup numbers appear on the screen automatically as orders progress. The screen is driven by the ordering software rather than keyed in by hand.
- Stated
Order numbers beside promotions
The illustrated example shares the screen between order numbers and promotional content, so the display keeps working for you while customers wait.
- Stated
Part of two illustrated configurations
A collection screen is included in two of the three restaurant configurations we illustrate. The simplest configuration runs without one.
- Optional
Display hardware chosen for the space
The screen is selected from commercial display hardware to suit viewing distance, position and lighting. Size, mounting and the player or platform are confirmed with your quotation.
- Optional
Layout designed for your brand
Colours, fonts, wording and the promotional area can be designed as part of the project, so that the collection screen matches your menu boards and kiosk screens.
Configuration options
Configure and add to your enquiry
Choose what you know and leave the rest. Catalogue options are pictured or stated for this range; anything else is recorded as a requirement for us to assess.
How many units this configuration is for (1 to 9,999).
Anything that helps us assess this item, for example where it will go or what it must connect to. Please do not include personal or payment details.
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Order Collection & Queue Screens
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Technical specifications
Specifications
Family-level information from the catalogue. Values that depend on the design or configuration are confirmed with your quotation.
How to read the markers
- Stated
- Printed for this range in the catalogue. Range-level statements do not mean every design includes the item.
- Optional
- Described as an option or a custom build for the range, available on request.
- Confirmed at quotation
- Not fixed for the range. We confirm it for your configuration in your quotation.
- To be confirmed
- The catalogue information is unclear, so we check it before quoting.
Where an attribute is not listed, it is not specified for the range. That never means the feature is absent.
Display
- Display formats
- Two order-number columns — being made and ready to pick up — shown beside promotional content in the illustrated exampleStated
The layout is designed for your project
Touch and interaction
- Software features
- Number format, order statuses, timing and the promotional area are defined in the software scopeConfirmed at quotation
Scoped with the ordering software and confirmed with your quotation
Platform and connectivity
- Connectivity
- Network connection to the ordering system — confirmed with your quotationConfirmed at quotation
Other
- Role in the system
- Shows customers which orders are being prepared and which are ready to collectStated
- System configurations
- Included in two of the three illustrated restaurant configurations; the simplest configuration runs without a collection screenStated
- Display hardware
- Screen size, brightness, orientation and mounting are confirmed with your quotation to suit the spaceConfirmed at quotation
- Player or operating platform
- Confirmed with your quotation, to suit the ordering softwareConfirmed at quotation
Stated, optional and confirmed
What is stated, what is optional, and what we confirm
Range-level statements do not mean every design includes every item. Missing information is not specified, never assumed.
Stated for this range
- A collection screen is included in two of the three illustrated restaurant configurations
- Pickup numbers are shown on the collection screen automatically, in the illustrated workflow
- The illustrated example uses two columns: orders being made and orders ready to pick up
- The illustrated example shows order numbers beside promotional content
- Customers collect after seeing their number change status, in the illustrated workflow
Available as options
- Promotional content area alongside the order numbers
- Layout, colours and wording designed for your brand
- Order numbers shown on part of a digital menu board, assessed with the menu board software
- More than one collection screen for large or divided waiting areas
- Integration with your existing POS or ordering software, subject to assessment
Confirmed with your quotation
- Display hardware: screen size, brightness and orientation
- Mounting method and position
- The media player or operating platform that drives the screen
- Network connection to the ordering system
- Software functions: number format, statuses, how long a ready order stays on screen
- How promotional content is updated
- Price, lead time, warranty and support terms — all set out in your quotation
Compatible software and services
Software, solutions and services
Software is scoped and developed per project and quoted separately from the hardware.
Software
- Restaurant orderingSelf-service ordering for restaurants, cafes and takeaways, scoped around your menu and your kitchen: the customer ordering interface, modifiers, kitchen display and printing workflow, order collection screens, payment requirements and multi-location set-up.Read more
- Digital signage CMSThe right content, on the right screens, at the right time. We scope and deliver content management for advertising displays, menu boards and video walls — media, playlists, schedules, layouts, screen groups, permissions and approvals — matched to your players, your network and your team.Read more
- IntegrationsKiosks, displays and sales software are most useful when they share data with the systems you already run. We scope and build integrations with point-of-sale, payment, booking, CRM and stock systems through documented APIs and webhooks, subject to what each supplier allows.Read more
Solutions
- Restaurant workflowJoin the cashier station, ordering kiosk, kitchen and collection screen into one order flow. Start from three illustrative configurations, then agree how orders are routed, printed, paid for and collected in your restaurant.Read more
- Self-service orderingGive customers a second way to order. Self-service ordering joins a countertop, wall-mounted or freestanding kiosk with ordering software scoped around your menu, your modifiers and the way orders reach your kitchen.Read more
Services
- Design & brandingA kiosk or display is a piece of your brand standing on your premises. We help you choose enclosure colours and finishes, plan printed graphics, carry your brand onto the screen and keep the interface accessible, with artwork specifications your designers can work to.Read more
- Installation & rolloutMost installation problems are decided before anyone arrives on site. We help you survey each location, plan power, data and fixings, prove the set-up with a pilot and roll out across sites in an orderly way, with who does what agreed in your quotation.Read more
- Support & maintenanceKiosks and displays work in public, all day. A support arrangement sets out what happens when something needs attention: who looks first, what can be diagnosed remotely, how spares and software updates are handled and who changes content. Hours, response and warranty terms are those agreed in your quotation.Read more
Installation considerations
Planning the installation
Place the screen where waiting customers naturally look — usually above or beside the collection point — and check the sight lines from the seating and the entrance.
Choose the screen size for the furthest viewing distance, so that order numbers can be read without customers crowding the counter.
Avoid positions facing strong daylight or reflections from windows. Screen brightness is confirmed with the display hardware.
Provide power and a network connection at the screen position, ideally concealed. Wall or ceiling fixing details are confirmed with your quotation.
Decide how long a ready order stays on screen and what happens to uncollected orders. Those rules belong in the software scope.
Related products
Often considered alongside
Restaurant POS / Cashier Station
The staffed order and payment point in a restaurant ordering system, scoped together with your kiosks, kitchen screens and collection displays.
Digital menu boards
Digital Menu Boards
Single or multi-screen digital menu boards for counters and collection points, built from our display families and paired with content management scoped to you.
Wall-mounted advertising displays
Wall-Mounted Advertising Displays
Slim wall-mounted advertising screens in sixteen sizes from 10.1 to 98 inch, with Full HD as standard, an optional 4K panel and USB, Android or Windows playback.
- 10.1 to 98 inch
- Indoor
- Wall-mounted
- 300 to 450 nits
Freestanding kiosks
Freestanding Ordering Kiosks
Freestanding self-service ordering kiosks in fourteen enclosure styles, from slim pole stands to full-height towers, with 15.6 to 32 inch screen references.
- 15.6 to 32 inch
- Indoor
- Freestanding
- Touchscreen
Countertop kiosks
Countertop Ordering Kiosks
Compact self-service ordering terminals for counters and reception desks. Nine designs with 15.6, 21.5 and 24 inch screen references.
- 15.6 to 24 inch
- Indoor
- Countertop
- Touchscreen
Frequently asked questions
Questions about order collection & queue screens
How do order numbers get onto the collection screen?
From the ordering software. In the workflow we illustrate, pickup numbers appear automatically as the kitchen works through orders, and the customer collects when they see theirs is ready. Because the screen is driven by that software, we always scope the two together rather than supplying a screen on its own.
Can the screen show promotions as well as order numbers?
Yes — the illustrated example does exactly that, with order numbers on one side and promotional content on the other. How much of the screen goes to promotions, and how that content is updated, is agreed in the software scope.
What screen do we need?
There is no fixed hardware for the collection screen. We select a commercial display to suit the viewing distance, position and lighting where your customers wait, and confirm its size, mounting and the player or platform that drives it with your quotation.
Do we need a collection screen at all?
Not always. Of the three restaurant configurations we illustrate, two include a collection screen and the simplest one does not. A small site where staff hand orders straight over the counter may manage without one; a busy site with kiosks usually benefits from it.
Can it work with our existing POS or ordering software?
It depends on whether your software can publish order statuses to an external screen. We assess that first. Where integration is feasible it is described and quoted separately; where it is not, we will say so and set out the alternatives.
Can order numbers be shown on our digital menu boards instead?
Possibly. Menu boards are an optional part of every restaurant configuration we illustrate, and showing order numbers on part of a menu board is something we can assess. It depends on the menu board software and on whether customers can see the boards from where they wait.
Ready to talk about this range?
Add it to your enquiry with the options you know, or ask for advice. We recommend the right configuration and confirm it in a written quotation.